AI for Customer Support Teams

Make your routine tasks easier, faster, and more rewarding with Graft's Intelligence Layer.

Customer support managers, if you are spending most of your time doing this:

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For Answers

keeping docs updated

Docs Updated

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Customer Feedback

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‍Messy Spreadsheets

Then you're losing hours and missed opportunities to connect with customers.

Old Way: Hours

old way customer support

AI Way: Minutes

AI way customer support
of time can be reclaimed through generative AI automation.
improvement in users' performance when using generative AI in business.
(Nielsen Norman Group)
produced significantly higher quality results with AI.
(Harvard & Boston Consulting Group)
How It Works

Onboard your force multiplier

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Infuse with Your Knowledge

Feed it your data, and it becomes a dynamic hub integrating your knowledge bases to inform smarter work.

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Enhance with Your Expertise

Teach it your specific skills and know-how. It quickly picks up new capabilities tailored to your way of doing things.

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Improve with Your Feedback

Guide it with feedback. It learns and improves daily to help you up your game and achieve goals.

Save hours of manual work and get to insights faster


Generate content in seconds

Generate product documentation, FAQs, customer emails, and technical content, directly aligned with your product requirements.


Organize tickets into themes

Automatically organize product feedback, user inquiries, and internal documents, streamlining your product development process.


Find answers

Your AI teammate will look through the projects, docs, Slack, and more with perfect memory.


Summarize docs and feedback

Turn extensive user feedback and product reports into concise summaries, enabling swift understanding and action on key data points.


Extract important elements

Isolate specific insights from large pools of user data and product feedback, ensuring every decision is informed by comprehensive analysis.


Chat with your data and docs

(in beta)

Ask your AI teammate questions and get answers in seconds backed by the information in your docs.

take a Product Tour

Teamwork takes on a new meaning

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Find answers
the first time

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Deliver personalized experiences at scale

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Quickly turn ideas into experiments

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Generate first drafts
in seconds

The AI teammate that taps into your knowledge and expertise

Always on, always ready, and always improving so your work is more efficient and smarter.

Teachable and coachable

Because it's grounded in your knowledge and constantly learning from you, your AI teammate boosts your productivity with reliable, accurate results.


Works around the clock

With your AI teammate always clocked in and working, it tackles tasks 24/7 so you can rest easy, knowing everything keeps moving.

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Handles a variety of tasks

Whether it's analyzing data, generating content, or finding information, your AI teammate flexibly tackles challenges to make your work life easier.

Trustworthy and reliable results

Through delivering reliable results grounded in your data and expertise, your AI earns trust. Confidently use the results to guide your decisions.

graft ai capabilities

Technically unmatched

This is not just any AI, but the best one for the job. Utilize top-tier models so you can tackle various tasks smarter and faster.

Private and secure by design

SOC2 logo
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SOC II Type 2 compliant
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We don't use your data to train our models
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Encryption in transit and at rest
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SSO, 2FA, and strong passwords
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Third-party pentested
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Your data is yours

Excuses about AI you can
finally ignore

Can't I just use ChatGPT, Cohere, Claude, or BARD?

Graft offers you a holistic AI platform that allows you to do much more than just chat or text generation. With Graft, you're not limited to a single model or use case. You can experiment with a variety of models—including those from OpenAI and Cohere, as well as open-source models—to find the one that best solves your specific business problem. Beyond that, Graft provides the features to deploy, monitor, and scale these solutions in a production environment. In short, Graft is engineered to help you make the most out of your AI initiatives, from exploration to execution.

I'm not an AI expert, can I still use Graft?

You don’t have to be!  Engineers love Graft because they can focus on business outcomes instead of costly infrastructural plumbing. Non-technical folks love Graft because they can contribute to, and benefit from, Modern AI. And leadership loves Graft because they’ll see results in a fraction of the time using a fraction of the resources.

Who does Graft compare to…?

We’re not aware of another company making modern AI accessible to every organization. Most vendors are focused on classical AI, characterized by being limited to structured data and involving expensive activities like manual feature engineering, model selection, hyperparameter tuning, and all the machinery that workflow requires. Most vendors are also building mere pieces of the infrastructural puzzle, which are only useful if you have the rest of the pieces and the expertise to assemble them. Graft does away with those prerequisites.

What do I need to get started with Graft?

Data. That’s it! Graft includes everything you need to go from ideas, to experiments, to production in an afternoon.

How much data do I need?

With modern AI, you don't need the piles of (labeled) data you once did. By leveraging foundation models in clever ways, Graft can bring the power of AI to your business with as little as a single document. When you do need more examples, the platform's active learning feature will guide those efforts to minimize your labeling time.

What if I already have a bunch of ML tools and services?

Graft is named, in part, because you can "graft" it onto the side of any organization and use it in tandem with your existing data or machine learning stack. Over time, you may find that Graft is sufficient and you can decommission the old tools, but you can do so at your leisure.

Are you aware that the word ‘graft’ has an unsavory definition?

Yes, of course. We’re using it in the botanical or medical sense. It’s also English slang for working hard; that one works, too!

Unify Knowledge

Make your company information accessible and discoverable.

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Quick Setup

No coding; no AI expertise; and no infrastructure required.

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Enterprise Security

We're serious about keeping your data safe, and we never use it to benefit anyone but you.

Equip your teams with intelligence

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Immediate productivity gains
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Save 2-3 hours/week/employee
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Reduce costs