Power your customer analytics with

Modern AI

Generate insights that drive customer experiences and processes with AI-powered solutions.

See what can you do

Better understand and engage your customers

Generate predictive insights that drive optimized customer experiences and processes.

graft for sentiment analysis

Implement content filters based on all aspects of a post including text, image, audio, and video.  Stay up-to-date and engaged on critical or sensitive topics.

graft for churn prevention

Predict which customers need attention to mitigate churn. Combine multiple data sources and previously dormant data to understand and improve customer health.

graft for identify intent

Transform engagement across every stage of the customer journey into rich, predictive insights. Use these insights to reach your customers with more effective messaging.

graft for similar customers

Finding your next upsell shouldn’t be guesswork. When one customer upsells or churns, search for similar customers to reach out to.

Improve your customer experience

Make your customer’s experience feel as though it was crafted just for them.

graft for semantic search

Skip the wild goose chase for that old file buried in outdated folders. Instantly search anything semantically or visually across any number of internal data sources.

graft for lead scoring

Identify your biggest customer champions with ease. Find and score them by looking through transcripts, support tickets, or social media sentiment.

Graft for visual search

Imagine Google’s image search, but customized to your site. Let customers upload images or post an image URL to search your catalog for similar products.

graft for recommendations with modern ai

Forward a new post to Graft to surface similar content from the past. Maximize engagement by serving the topics users are most interested in.

Get a full-lifecycle production AI system

All you need to get started is data, and within minutes, you can build production-grade AI applications like sentiment analysis, identify intent, find similar customers, churn prevention, and more.

Graft for identify intent
Identify Intent

Get a 360 view of your customers' interests

Transform engagement across every stage of the customer journey into rich, predictive insights. Leverage these insights to reach your customers with more effective messaging.

Sentiment Analysis

Understand public opinion about your product or brand, instantly

Rebranding? Launching a new product? Discover how people really feel about it across social channels, and incorporate their feedback before your competitors capitalize on it.

Graft for sentiment analysis
Graft for churn prevention
Churn Prevention

Use a full picture of customer interactions to predict and prevent churn

No more data silos. Combine multiple data sources and previously dormant data to understand and improve customer health. Predict which customers need attention to mitigate churn.

Similar Customers

Search for similar customers when a churn or upsell event occurs

Finding your next upsell shouldn’t be guesswork. When one customer upsells or churns, search for similar customers to reach out to.

Graft for similar customers
WHY GRAFT?

Boost your workday with an
AI Teammate

mick hakobyanirina calciudeven navaniMaria Kazandjieva, PhD
AI for Customer Analytics: Uncover 11 Ways to Take Action on Data

From predicting behaviors to personalizing experiences, uncover 11 ways Modern AI can take your customer analytics to the next level.

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The Hallmarks of Modern AI

Let's situate recent advances in AI within a broader context, a context that also allows us to look ahead toward the coming rise of what we call Modern AI.

Read more
the era of modern ai

FAQs

All answers 100% human-generated!

Who is Graft for?

Anyone looking to wield the most advanced ML capabilities to solve a variety of business challenges. Engineers love Graft because they can focus on business outcomes instead of costly infrastructural plumbing; leadership loves Graft because they’ll see results in a fraction of the time using a fraction of the resources; everyone else will love Graft because they can contribute to, and benefit from, Modern AI.

What do I need in order to use Graft?

Data. That’s it! Graft includes everything you need to go from idea to production success in an afternoon.

What if I already have a bunch of ML tools and services working in production?

Graft is named, in part, because you can "graft" it onto the side of any organization and use it in tandem with your existing data or machine learning stack. Over time, you may find that Graft is sufficient and you can decommission the old tools, but you can do so at your leisure.

Who does Graft compare to…?

We’re not aware of another company making modern AI accessible to every organization. Most vendors are focused on classical AI, characterized by being limited to structured data and involving expensive activities like manual feature engineering, model selection, hyperparameter tuning, and all the machinery that workflow requires. Most vendors are also building mere pieces of the infrastructural puzzle, which are only useful if you have the rest of the pieces and the expertise to assemble them. Graft does away with those prerequisites.

Are you aware that the word ‘graft’ has an unsavory definition?

Yes, of course. We’re using it in the botanical or medical sense. It’s also English slang for working hard; that one works, too!

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